Small businesses can't afford 24/7 support staff, but customers expect immediate responses. Miss a question at 9pm and you lose the sale to a competitor who answered in five minutes. The system had to sound human, know when it couldn't help and hand off gracefully, and handle different support workflows across different business types.
ClientPocket Agent
Year2024
PlatformWeb App
ServicesBuilt automated customer service system from scratch, Dynamic response system that adapts tone, Confidence scoring for intelligent escalation, Multi-channel support (email, chat, social), Customizable routing logic per business, Full conversation context for human handoff
18/wkHours Saved
100%Follow-Up Rate
73%Cancellation Recovery
<30sResponse Time
The Approach
Automated Support That Sounds Human and Knows Its Limits
Built Pocket Agent. Handles common questions instantly, escalates complex issues intelligently, never sleeps. Dynamic response system that adapts tone based on the question. Confidence scoring that routes to human when uncertain. Customizable routing so each business defines their own escalation rules.
- Instant responses to common questions (pricing, shipping, returns, hours)
- Smart escalation (knows when to hand off to human)
- Full conversation context (no customer repeating themselves)
- Works across email, chat, and social media
- Learns from responses (gets smarter over time)
Your team is juggling phones, check-ins, and unreturned messages. One AI assistant recovers what's falling through the cracks — and it costs less than another hire.
Case Insight
Tired of missing sales because you're not available 24/7? Let's talk.
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